Den of Dogs – Terms of Service, Cancellation Policy, & Client Agreement
By booking any service with Den of Dogs, you ("the client") agree to the terms outlined in this agreement. These policies ensure the safety of your dog, our team, and the fairness of service for all clients.
1. General Terms of Service
Services Offered: Den of Dogs provides dog walking, dog washing, dog sitting, and dog training services.
Client Responsibility: The client certifies that their dog is up-to-date on vaccinations and is in good health to participate in services. The client is responsible for informing Den of Dogs of any health or behavioral issues before the service date.
Dog Safety: Den of Dogs takes every precaution to care for and protect your dog. However, dogs will always be exposed to some risk. By booking, you acknowledge and accept all such risks.
Right to Refuse Service: Den of Dogs reserves the right to refuse or cancel service for any dog that shows signs of aggression, illness, or poses a safety risk to staff or others.
2. Liability Disclaimer
Den of Dogs and its employees or contractors will not be held liable for any injury, illness, loss, or death of your pet while in our care, unless caused by gross negligence.
The client agrees to hold Den of Dogs harmless from any claims resulting from damage or injury caused by their pet to any person, animal, or property.
While we take great care in selecting secure walking routes and supervising pets, we are not responsible for unforeseen circumstances such as injury, escape, or death during walks or visits.
3. Cancellations & Refunds
Cancellations: Cancellations must be made at least 24 hours prior to the scheduled appointment time. Cancellations made within 24 hours may be charged up to 50% of the scheduled service fee.
No-Shows: No-shows will be charged 100% of the service fee.
Refunds: Refunds for prepaid packages or services are only issued at the discretion of Den of Dogs and are subject to a 10% processing fee. No refunds are provided for unused or partially used services once the appointment has started.
Weather Policy: In the event of extreme weather, appointments may be rescheduled or adapted for safety. Den of Dogs will contact you in these cases.
4. Emergency Care
In the event of an emergency, Den of Dogs will make reasonable efforts to contact you. If we cannot reach you, we will act in the best interest of your dog and may transport them to a veterinarian.
The client is responsible for all medical costs, including emergency transport fees and veterinary bills.
5. Keys and Access
If a key is required for services, it must be provided in advance. Den of Dogs is not liable for any damages or losses resulting from keys being lost after delivery.
If you prefer a lockbox or garage code, please ensure it is functional and accessible during your scheduled visit time.
6. Photo & Media Release
By agreeing to our services, you grant Den of Dogs the right to take and use photos or videos of your dog for marketing purposes (e.g., social media, website, printed materials). No personal client information will ever be shared without permission.
If you wish to opt out of this, please notify us in writing.
7. Payments
Payments are due at the time of booking unless otherwise agreed.
Accepted forms of payment include PayPal, Stripe, and Cash (only if it is a last resort).
Late payments may be subject to a \$10 late fee for each 7-day period past due.
8. Legal Agreement
These terms are governed by the laws of the State of California.
Any disputes arising out of these terms or services provided shall be resolved through binding arbitration in Kern County, California.
This agreement represents the full understanding between the client and Den of Dogs. Any changes must be made in writing and agreed upon by both parties.
Contact
Den of Dogs – Bakersfield, CA
Phone: (661) 996-3272
Email: info@denofdogs.org
Serving all of Bakersfield, CA
By booking with Den of Dogs, you confirm that you have read, understood, and agreed to the above terms.